DCDM | Credentials

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Banking survey commissioned by a Central Bank in Botswana

This nationwide survey covered 1000 retail customers, 110 corporate customers in Botswana. The survey was geared towards analysis of queuing time in banking halls and at ATMs. There was also a benchmarking study on banking charges and also a study on the policy of disclosure of banking charges.

Quantitative and qualitative survey of main tourist attractions performed in Zambia, Malawi and Mozambique

DCDM determined appropriate tourism offerings of the ZMM-GT area in support of a sustainable tourism development strategy and established requirements in terms of infrastructure development and enhancement works. A review of registered accomodation facilities for upgrading and enhancement as well as a review of the road access and infrastructure to the ZMM-GT region were undertaken by DCDM marketers. They also identified marketable tourism packages based on complementary linkages of facilities and attractions.

Promotion awareness survey for a major soft drink carried out in Northern Africa

A nationwide market survey was undertaken in Northern Africa to evaluate the promotion awareness campaign for soft drinks. This exercise aimed at assessing the brand name and then ascertain the public perceptions of promotional campaigns. The likes and dislikes of interviewees were analysed and profile of respondents determined with respect to their interest for different types of promotion.

Review of the mauritian business legal environment

An economic study was undertaken by our inhouse specialists to review the whole business legal environment of Mauritius in so far as they relate to business sectors and proposals were made for amending laws that are not conducive to a sound and effective business environment.

Implementation of Oracle Financials, La Réunion

DCDM carried out the implementation of several modules of Oracle Financials at a client in Reunion island. The project implied mapping of business processes to Oracle Financials and the parameterisation of the enterprise resource planning modules. The different modules have been implemented and user manuals prepared and distributed to the client. DCDM provided training to end users on different modules and database administration

Operational Study at a cement plant, La Réunion

Our business consultants at DCDM reorganised the spare parts warehouse of the cement plant in La Reunion. They analysed the existing stock of spare parts and provided assistance to the client in the development of the new spare parts classification. We also prepared detailed planning and procedures for the reorganisation of the warehouse without the distribution of its daily activities. We also validated the concept of planning and procedures with the client before implementation. Overall our consultants assisted the client in the implementation of the project over a period of five months. We applied the same procedures and same reorganisation study at their subsidiary in Madagascar.

Risk Process Consulting Services

DCDM was requested by management of one of the largest conglomerates in Madagascar to perform a complete organisational and strategic review of its group.

We formed a multidisciplinary team comprising of consultants from:
-Risk and Process Consulting division;
-Marketing and Economic Services division; and
-Human Resources Consulting division;

We all applied the “Business Process Risk Consulting” methodology and the consulting work carried out revealed that:
-Major changes will be needed in their current strategic path;
-The corporate structure was not supporting the future strategic positioning; and
-The information system was not appropriate and will need a complete revamp.

We also performed detailed process review of all business risks in the conglomerate in order to highlight risk areas and suggest key control points.

After the review we drew out a blue print for implementation of the major recommendations we set, and are currently assisting in the implementation phase.

Management was fully involved in the consulting process and referred the assignment as “exactly the type of advice we were looking for”.

Review and development of a financial management system For the Ministry of Justice, Rwanda

The Ministry of Justice in Rwanda was undergoing the review of its financial management system and DCDM was commisioned to undertake this study. Our consultants carried out the following tasks : review of existing accounting systems and procedures, testing the adequacy of existing internal controls, review of the management information systems, review of the organisational and reporting structure of the Ministry. Finally DCDM recommended appropriate measures to improve the existing system and procedures.

Health and Safe Motherhood Project, CHAD

The project's highest priority aimed at improving the quality of services of the Ministry of Public Health in terms of maternal and child health, and family planning. DCDM Consultants recommended measures to reinforce the project's priorities :

-better financial management at prefectoral level
-training of staff at regional and prefectoral levels in management, budgeting, accounting and supervision
-Development and implementation of a nationwide IEC program
-Strengthening of management and coordination at the level of the project.

Global Corporate Communication

We proposed and implemented a global corporate internal and external communication strategy for one of the largest listed conglomerate in Mauritius in adequation with its global business strategy.

What we first did was to implement a methodology to assess the senior and middle management levels of the group regarding their corporate internal and external communication needs within the group. Workshops were organised to create proper awareness of corporate goals in terms of internal and external communication. Senior and middle management were thus trained with proper corporate communications guidelines both for internal and external purposes. Any opportunity to raise the corporate profile of the group was brought to their attention.

We then worked out the effective transfer of information pertaining to the group's activities to decision makers and stakeholders, employees, media, opinion leaders and the public at large. A regular and systematic browsing of the group's activities in the media is undergone by our team, which is communicated to the Group. We also devised a proper media plan in terms of press coverage and media relations.

Our communications team also assisted senior management with the design and release of the corporate newsletter, press releases, press kit and any other material information relevant to the group's activities.

Finally, our client implemented the corporate communications strategy, methodology and tools to manage scrupulously its own corporate communication goals. We not only created a favorable climate in support of the groups' activities, we also added value to its global business strategy and enhanced the corporate profile of the group.


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