DCDM | Credentials

-Version Française

Banking survey commissioned by a Central Bank in Botswana

This nationwide survey covered 1000 retail customers, 110 corporate customers in Botswana. The survey was geared towards analysis of queuing time in banking halls and at ATMs. There was also a benchmarking study on banking charges and also a study on the policy of disclosure of banking charges.

Quantitative and qualitative survey of main tourist attractions performed in Zambia, Malawi and Mozambique

DCDM determined appropriate tourism offerings of the ZMM-GT area in support of a sustainable tourism development strategy and established requirements in terms of infrastructure development and enhancement works. A review of registered accomodation facilities for upgrading and enhancement as well as a review of the road access and infrastructure to the ZMM-GT region were undertaken by DCDM marketers. They also identified marketable tourism packages based on complementary linkages of facilities and attractions.

Promotion awareness survey for a major soft drink carried out in Northern Africa

A nationwide market survey was undertaken in Northern Africa to evaluate the promotion awareness campaign for soft drinks. This exercise aimed at assessing the brand name and then ascertain the public perceptions of promotional campaigns. The likes and dislikes of interviewees were analysed and profile of respondents determined with respect to their interest for different types of promotion.

Review of the mauritian business legal environment

An economic study was undertaken by our inhouse specialists to review the whole business legal environment of Mauritius in so far as they relate to business sectors and proposals were made for amending laws that are not conducive to a sound and effective business environment.

Global Corporate Communication

We proposed and implemented a global corporate internal and external communication strategy for one of the largest listed conglomerate in Mauritius in adequation with its global business strategy.

What we first did was to implement a methodology to assess the senior and middle management levels of the group regarding their corporate internal and external communication needs within the group. Workshops were organised to create proper awareness of corporate goals in terms of internal and external communication. Senior and middle management were thus trained with proper corporate communications guidelines both for internal and external purposes. Any opportunity to raise the corporate profile of the group was brought to their attention.

We then worked out the effective transfer of information pertaining to the group's activities to decision makers and stakeholders, employees, media, opinion leaders and the public at large. A regular and systematic browsing of the group's activities in the media is undergone by our team, which is communicated to the Group. We also devised a proper media plan in terms of press coverage and media relations.

Our communications team also assisted senior management with the design and release of the corporate newsletter, press releases, press kit and any other material information relevant to the group's activities.

Finally, our client implemented the corporate communications strategy, methodology and tools to manage scrupulously its own corporate communication goals. We not only created a favorable climate in support of the groups' activities, we also added value to its global business strategy and enhanced the corporate profile of the group.

Establishment of a company vision and values statement. Management development programme for 320 managers and supervisors

At first, we assessed the needs of the management of a regional sugar company and identified the strategic focus of the company. There was a serious need to develop management skills amongst 300 management executives in order to create a high level of motivation and commitment towards quality and continuous improvement. Vision and value statement workshops were conducted to assist the group in the formulation of a concise and meaningful vision statement supported by values.
A management development programme was then undertaken for a period of twenty-four months which was followed by a job description training and a job evaluation training and consultation.
A company vision and values statement was established and a management development programme was then delivered to 320 managers and supervisors.
Our client underlined major benefits of our intervention in terms of cultural transition, gains in organisational efficiency, productivity and performance.

Review of the organisation and processes. Assessment of the competitiveness of its remuneration policy.

Our HR services undertook a review of the organisation and its processes and assessed the competitiveness of its remuneration policy.
An indepth analysis of the existing organisation structure was conducted and recommendations were made for improvement. The existing compensation structure was then benchmarked against industry and regional standards. A new compensation structure was formulated and incentive schemes based on performance merits. Career paths were developed for the new organisation together with key responsibilities and key performance indicators for new positions.
A management diagnostic review was carried out to determine training needs of the employees. This review was followed by a management development programme and a vision statement workshop.

Analytical Modelling

Developed an analytical model to assess the effect of Value Added Tax in Mauritius. The model provided an analytical framework to policy makers and private sector operators to simulate scenarios and test hypotheses as basis for negotiation and discussion.

Strategic Planning

Preparing 5-year strategic plan for the Industrial and Vocational Training Board (IVTB) of Mauritius. This parastatal body has been responsible for providing, facilitating and regulating vocational and industrial training to the Mauritian workforce. The engagement required summarising recommendation of over ten previous reports on different aspects concerning IVTB, carrying out facilitation workshop and interviews to situate IVTB in right perspective, reconciling the views of the Minister concern, the Board of Directors and the operators to formulate the strategic plan.

Visioning Workshop

Visioning workshop for a state-owned airport services company and a large trading group. On both occasions the participants developed mission, vision statements and formulated high level strategies in less than two days. The workshops proved extremely useful to the top management for developing shared vision and reach consensus among participants with different and often opposing organisational views.


	> © 2001 copyright De Chazal Du Mée